I recently shared with my Grit + Polish customers the results of our first-ever customer survey. It was gratifying to see a 92% satisfaction rate, and to know that 62% of you have recommended Grit + Polish twice or more!
One thing that really impressed me is that the number-one reason why people come to the salon is our “hospital grade sanitation,” which 79% said is a very important reason to choose Grit + Polish, more than mentioned any other factor.
I agree with you.
When I opened Grit + Polish I had been inspired by the horror stories written up in the 2015 New York Times expose of the industry. A big part of the story was consistently bad hygiene and sanitation that led to funguses and other health ailments.
I’d like to share with you some of the things that we do at Grit + Polish to meet or exceed regulatory requirements.
Stainless steel implements are cleaned and sanitized in an ultrasonic cleaner, placed in sterilization pouches and sealed, and then sterilized in a medical grade steam autoclave. The autoclave is what makes our process “hospital grade.” Ask other salons—almost none have invested in this machine. As part of our process, we submit to an independent lab a monthly spore test of the autoclave. I’m happy to show any customer the clean bill of health we receive every month. No other salon in the area can make that promise.
Our Basins and Surfaces
Pedicure sinks are sanitized and disinfected with Simple Green d Pro 5 One-Step Disinfectant. Simple Green d Pro 5 One-Step Disinfectant is an EPA registered, hospital-grade disinfectant, cleaner, sanitizer, fungicide, mildewstat, virucide, deodorizer and blood borne pathogen compliant. It kills HIV-1, Hepatitis B & C, SARS, Staph, MRSA, Pox Virus, Salmonella, E. Coli, Norovirus, Influenza, Athlete's Foot Fungus and more.
Our Air Quality
Have you ever been in a salon that reeked of chemicals, or caused your allergies to act up? At Grit + Polish we have installed a $5,000 source capture system. The pedicure bench vents are drawn into a special ventilation closet that has been sound-proofed to minimize the impact on the ambiance. Ask to see it! Our ventilation closet was such a large investment for the salon that I am always proud to show it off.
Our manicure tables have built-in exhaust fans and carbon filters.
Our Nail Files and Buffers
We use disinfectable files and buffers in our manicure services. After each manicure nail files and buffers are thoroughly cleaned and disinfected. After cleaning the files and buffers they are placed in a pouch and sealed.
Files and buffers used in pedicures are single use.
No double dipping here….enough said!
Grit + Polish has made state-of-the-art health and sanitation a critical part of our value proposition. Sometimes I do hear that our prices are higher than other salons. I’m tempted to point out that if you factor in the medical care for a bad foot fungus, Grit + Polish is a bargain—and we offer peace of mind, too!
Thanks for your continuing support of our salon.